Frequently Asked Questions
Will your agency provide a free consultation prior to beginning services?
Yes, a Care Coordinator will contact you to arrange a visit for initial consultation and assessment of needs.
How fast can services be arranged?
The answer is this is situation dependent but we can and have arranged services as quickly as a few hours when the situation is urgent.
Do I need a physician order to begin services?
No, we can begin services immediately after our initial assessment with you is complete. No physician orders are required.
What qualifications will my caregiver have?
Allegiance Home Care employs only the highest quality caregivers. Their backgrounds, certifications, and experience vary. We go to great lengths to ensure that we match you with the best caregiver to meet your individual needs.
Does your agency perform background checks?
Yes, all are thoroughly background checked and credentialed before we refer them to you for a personal interview.
Does your agency carry liability and worker’s compensation coverage?
Yes, Allegiance carries above and beyond what is required by the regulations on our company policy.
Does your agency provide 24/7 phone service?
Yes, a home care professional is always on call to assist you if needed!
Does your agency require a minimum number of hours per shift?
No, Allegiance is flexible with its service agreements and will work with each client individually to meet their needs.
Does your agency provide regular supervisory visits to the place of service?
Yes, each client is assigned a Care Coordinator who will oversee the care provided and is available for any questions or concerns.
Can I use my long term care insurance to pay?
Yes, many long term care insurance policies will cover our services. We can assist you with this process. Please contact us for more information.
Can I keep my doctor if I use your services?
Yes, choosing our doctor as your Primary Care Physician is your choice. Primary care house call services are available, but not mandatory.